1. Introduction

Mahogany Travel Expeditions ("we", "us", "our") respects your privacy and is dedicated to protecting the personal information you share with us. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website, make a booking, or interact with us, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

We may collect several types of information from and about users of our website and services, including:

• Personal Information: Name, email address, postal address, phone number, passport details, and other similar identifiers.
• Payment Information: Credit/debit card details, billing address, and other financial information necessary to process your bookings. (Note: We use secure third-party payment processors and do not store full payment details on our servers.)
• Travel Preferences: Information about your travel interests, dietary requirements, accommodation preferences, and any special requests.
• Technical Data: IP address, browser type, device information, browsing actions, and patterns on our website.
• Communications: Records of correspondence when you contact us, including emails and chat messages.

3. How We Collect Information

We collect information:

• Directly from you when you fill out forms on our website, make a booking, subscribe to newsletters, or contact us.
• Automatically as you navigate through our site (e.g., cookies and similar technologies).
• From third parties, such as payment processors or travel partners, to complete your bookings.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your travel bookings and provide you with the services you request.
• To communicate with you about your bookings, respond to inquiries, and send important updates.
• To personalize your experience and offer tailored travel recommendations.
• To improve our website, customer service, and overall user experience.
• To send promotional emails and newsletters (you may opt out at any time).
• To comply with legal obligations and protect our rights.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to others. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors (e.g., tour operators, accommodation providers, payment processors) who assist us in delivering your travel experiences. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
• Legal Compliance: When required by law, regulation, or legal process, or to protect the safety, rights, or property of Mahogany Travel Expeditions, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All sensitive information (such as payment details) is encrypted using secure socket layer technology (SSL). However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access, correct, or delete your information.
• The right to object to or restrict processing.
• The right to data portability.
• The right to withdraw consent at any time (where processing is based on consent).
• The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the information below. We will respond to your request in accordance with applicable laws.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

As a travel company operating in East Africa, your information may be transferred to and processed in countries outside your own. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated "Last Updated" date, and we encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Mahogany Travel Expeditions
Kasese Municipality, Uganda
Email: privacy@mahoganyexpeditions.com
Phone: +256 778 106920
Or use our contact form.